"People do not resist change, they resist being changed!" Peter Senge

The Kanban Method respects the human condition. People resist change for emotional reasons. When change affects their self-image, self-esteem, or position with a social group, people will resist and the resistance will be emotional.

The Kanban Method adopts the Zen Buddhism concept that "water goes around the rock." Hence, it focuses on changes that can be made without invoking emotional resistance, while visualization and limiting work-in-progress raise awareness of deeper issues allowing for an emotional engagement that helps to overcome resistance.

If there is one mnemonic that helps capture the essence of the Kanban Method it is the joke: "How many psychologists does it take to change a lightbulb?" The answer is "Only one but the lightbulb must really want to change."

For more information on Kanban, please refer to David Anderson's book "Kanban"