Kano Model of Customer Satisfaction
Jul 14, 2020
The Kano Model of Customer Satisfaction is a questionnaire-based approach and is a powerful way of visualizing product characteristics and stimulating debate between the delivery team and stakeholders.
Buy a Feature to Figure Out what Customers Really Want!
Jul 1, 2020
Which feature will entice customers to purchase your product? Which feature will cause customers to upgrade? Which feature will make customers so happy that they’ll ignore or tolerate the features that they wish you would fix or remove?
Prune the Product Tree to Build a Strong Product Backlog
Jun 1, 2020
Gardeners prune trees to control their growth. Sometimes the pruning is artistic, and we end up with shrubs shaped like animals or interesting abstract shapes. Much of the time the pruning is designed to build a balanced tree that yields high quality fruit. The process isn’t about “cutting” – it is about “shaping.” Use this metaphor to help create the product your customers desire.
Using Relative Weighting to Determine Product Backlog Priority
May 15, 2020
An excellent method for prioritization is Relative Weighting, which Karl Weigers introduced in 1999. This method not only provides a mechanism for prioritizing requirements based on user input and feedback but also includes the expert judgment of the team. Like other prioritization techniques, Relative Weighting allows the Product Owner to better gauge which features to implement and in what priority order.
Combining or Mixing Roles in Scrum: A Recipe for Failure
Apr 1, 2011
We put a lot of emphasis on being Renaissance workers, able to step comfortably from one job role to the next. But, as I describe here, not all roles play nicely with each other, and trying to combine them may lead to disaster.